Do you have a complaint?

Only if our clients are satisfied, we will be as well.

Please let us know what your complaint is about by using this form or send an e-mail to customer@kema.com. We will process your complaint as soon as possible.

How do we handle your complaint*? We divide complaints into three categories:

• Complaints about the services of KEMA Quality;

• Complaints about companies certified by KEMA Quality. A complaint will only be handled if the complaint was submitted to the company in question beforehand. In this way the company has the opportunity to solve any problems itself. In case the complaint is considered unfounded the costs of the complaint handling are to be paid by the complainant;

• Complaints about products certified by KEMA Quality. KEMA Quality investigates these complaints and will require measures from the manufacturer in case the complaint is considered founded.

Complaints can be made in writing or by e-mail. You can use this form by handing in your complaint. We will confirm receipt of the complaint within ten working days and will explain the way of handling and the term within the complainant will receive our reaction.

* This procedure only applies to KEMA Quality B.V.