Redefine Your Competitive Value Today’s utility markets present significant economic, regulatory and businesses challenges: - Deregulation
- Globalization
- Economic uncertainty
They also offer a wealth of new opportunities. A key factor for success is to redefine your competitive value in the retail market. Effective Retail Market Strategy KEMA offers a range of technical and management consulting services that help you Identify and implement operational and customer relationship strategies to: - Mitigate risk
- Reduce costs
- Improve performance and regulatory compliance
- Create new revenue streams
We can help you develop and/or assess your retail marketing strategy through: Situation Analysis – We evaluate your business objectives, assess market potential, and review market competitors, product/service offerings, regulatory structure, and customer segments and characteristics. Strategy Formulation – We identify the primary strategic options for your target market, including products/services, geographic, customer scope, and delivery strategies. Operating Model Development – We define the most effective business process model critical to your market success. This model development includes an assessment of your current capabilities, required infrastructure, and organizational structure. Implementation Plan – We outline key business activities, timelines, and performance assessment frameworks to help you implement a successful retail market strategy. The implementation plan includes developing supporting strategies that address internal and external risk factors. Enhanced Customer Service & Satisfaction KEMA’s strategic management, marketing and technical consulting offerings can help you bring your business strategies to life, increase revenue, and promote higher levels of customer service and satisfaction. We help you to: Understand your customers – We offer a wide range of market research, analysis and modeling to build knowledge of your retail markets. We help you identify and deliver enhanced service offerings such as demand-side management (DSM) and load management programs. Improve Operational Efficiency – Our iAdvantage approach to business process improvement and technology integration applies leading-edge technologies, real-world experience and the best IT principals and methodologies in practice today. Deliver Quality Customer Service – Our unique combination of business and technological consulting services can help you deliver effective demand side programs and IT-enabled solutions. Our Demand Side services include: Send me more information. Please have someone contact me.
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