KEMA - Custom Software

Enhance Program Productivity, Track and Report Accomplishments The right software application can be useful in directly providing a service to your customers, tracking the activities of a program, or managing the workflow of a program. While there are situations where packaged software can be effective, custom software is required in many situations. A custom software application designed for a specific utility program can: Increase productivity and lower program costs Improve communication effectiveness Provide information and value to customers and trade-allies Produce lower cost management reports and tracking Too often, program-tracking software creates more work rather than being an effective tool. Program staff receives value from a tracking system when it also serves as a workflow management system. Innovative Software Applications KEMA develops Internet and network software applications to improve our productivity as an implementer, researcher, and evaluator. We also developed applications that are used by our client and their contractors, including KEMA, to manage workflow and track activities. KEMA develops websites that support program marketing, provide technical and customer services, and acquire participants. In addition to custom software development, KEMA provides Internet hosting of the applications we develop. Examples of custom applications include: Workflow management and tracking system for a solar incentive program Workflow management and proposal generation system for a small business direct install program Call center support system for marketing of a load management pilot program Call center support system for market research recruitment Website to provide summary results from appliance saturation surveys Contact management Internet application Numerous survey data entry systems Too often, program-tracking software creates more work rather than being an effective tool. Program staff receives value from a tracking system when it also serves as a workflow management system. KEMA's Energy Analysis Tools KEMA developed RECAP, a residential energy and water analysis tool to support various customer education and auditing programs. KEMA uses this tool to conduct our in-home and mail-in audits. This tool is also available for use by residential customers via the website of several utilities. RECAP has been used to assess the energy usage and provide recommendations to more than 5 million homes. KEMA customizes RECAP to meet the program needs of each utility client. The system provides utilities with a very cost-effective way to provide a value information service, gather customer data, and deliver marketing messages. Key features of RECAP include: Sophisticated bill analysis Customer-specific recommendations on appropriate programs, products, services, and practices Various Internet interface options including a quick audit and a detailed audit Customer support hotline and email service Collection, storage, and delivery of valuable customer data KEMA also develops other custom analysis tools that utilities can make available to their customers via their website. These tools include: Energy Use Benchmarking Account History Bill Inquiry Analyzer Energy Savings Calculators Purchase Decision Guide