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Operational Excellence
Creating value through OpEx, reengineering and organization change management
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Utilities have realized dramatic growth in earnings over the past few years. However, significant changes are making year-to-year growth difficult to manage and increasing financial targets a challenge to meet. Utilities are moving to operational excellence models to improve earnings and cash flow. They are turning to improved decision-making processes for asset investment strategies and to improved process documentation to manage aging assets and human capital.
KEMA’s leading experts in financial analysis, risk management, organizational transformation, process reengineering, and solutions architecture help gas and electric utility and energy clients leverage operational excellence models to more effectively manage assets, investments and year-to-year growth and improve earnings and cash flow.
Key areas of focus include:
- Customer service, sales and marketing
- Field force effectiveness
- Retail energy
- Strategic IT effectiveness
- Strategy and growth optimization
- Supply chain evaluation and management
For more information, contact KEMA’s Operational Excellence team.
Downlod the KEMA Operational Excellence brochure (use link below).
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[download] KEMA Operational Excellence 2008 (.pdf 113 kb)
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